Refund policy

At HeyTaco, we strive to ensure you’re thrilled with your custom gear! However, we understand that issues can arise. Below is our refund and return policy to address different situations:

1. Damaged or Defective Items

If your order arrives damaged or defective, we’ve got you covered!

  • Timeframe: You must notify us within 30 days of receiving the product.
  • What to Do: Please send an email to [your email address] with your order number and clear photos of the issue.
  • Resolution: Upon review, we’ll offer a replacement or refund at no additional cost.

2. Incorrect Shipping Address

If an order is returned to us due to an incorrect or insufficient shipping address provided during checkout:

  • What Happens Next: We will contact you to confirm the correct address.
  • Reshipment Costs: You will be responsible for the shipping fees to resend the package.
  • Resolution: Once the updated shipping fee is paid, we’ll promptly resend your order.

3. Lost Packages

If your package is lost in transit:

  • Timeframe: Claims must be submitted within 30 days of the estimated delivery date.
  • Resolution: After verifying the loss, we will replace the order at no cost.

4. Change of Mind or Incorrect Size/Color Ordered

Because our products are custom-made just for you, we cannot accept returns or exchanges due to a change of mind or incorrect size/color selection.

  • Sizing Tip: Please carefully review our size guides before placing your order to ensure the perfect fit.

How Returns Are Processed

  • If a return is necessary, items must be shipped to our production facility. You’ll receive further instructions, including the return address, after contacting our support team at [your email address].

General Notes:

  • All issues must be reported within 30 days of receiving the item.
  • Refunds are issued back to the original payment method when applicable.
  • We reserve the right to refuse claims that don’t meet the criteria outlined above.

We’re here to help! If you have any questions or need assistance, don’t hesitate to reach out to our team at support@heytaco.com.

We appreciate your support!