Shipping policy

At HeyTaco we work hard to ensure your custom gear gets to you quickly and efficiently. Please review our shipping policy below to understand how orders are processed and shipped.

1. Order Processing Time

  • Production Time: All products are custom-made after you place your order. Production typically takes 2–7 business days for apparel and 2–5 business days for non-apparel items.
  • Processing Time: Once production is complete, your order is carefully packaged and prepared for shipment.

2. Shipping Methods and Delivery Times

We partner with Printful to ship orders worldwide. Delivery times vary based on your location:

  • United States: 3–5 business days after production
  • Canada: 5–10 business days after production
  • International: 10–20 business days after production

Please note that delivery times are estimates and may vary depending on your region and unforeseen circumstances such as customs delays or carrier issues.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and the size/weight of your order.

4. Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Use this number to track your shipment's progress.

5. Shipping Restrictions

  • PO Boxes: Some carriers may not deliver to PO boxes. If this applies to your order, we’ll contact you for an alternative address.
  • Customs and Import Fees: International orders may be subject to customs duties or taxes. These charges are the responsibility of the recipient.

6. Delays and Issues

While we strive to deliver orders on time, delays can happen due to factors beyond our control. If your package is delayed, please check your tracking information or contact us at support.heytaco.com.

7. Incorrect Shipping Address

It is your responsibility to provide the correct shipping address during checkout. If an incorrect or insufficient address is provided:

  • Your package may be returned to our production facility.
  • You will be responsible for reshipment costs.

8. Lost Packages

If your order is lost in transit:

  • Contact us at support@heytaco.com with your order details.
  • We’ll work with our shipping partner to resolve the issue and arrange a replacement if necessary.

Thank you for your support!